Mortgage Repossession Solicitors - Lender Overcharging & Mis-Selling Claims

SOLICITORS HELPLINE 0844 844 9437

Mortgage repossession solicitors act on behalf of borrowers to claim damages in the civil court against lenders which includes banks, building societies and other financial institutions when there has been unfairness or negligence either in the initial agreement or the subsequent payment of interest, fees or capital repayments. Claims by mortgage repossession solicitors may include :-

  • overcharging interest contrary to the initial loan agreement
  • Adding extra charges to which the lender is not entitled under the initial loan agreement
  • Charging unfair administration fees, arrears charges or redemption fees
  • effectively charging part or all of the interest twice
  • Claims for initial mortgage mis-selling following negligent advice from a lender or broker

When a borrower takes out a mortgage with a lender following acceptance of a mortgage offer, the lender is in a dominant position and the borrower often simply trusts the lender to ensure that the mathematical calculation of the payments due is accurately calculated however either by accident or design this situation often does not prevail and the borrower may find themselves in the position of paying substantially more to the lender than the agreement provides. Interestingly it is indeed very rare for the lender to undercharge!

A large number of lenders have, in the recent past incorrectly calculated interest repayments due on mortgages which, upon discovery has resulted in large claims for compensation against the lender , paid out in due course to the borrower however this situation often does not become clear until after mortgage repossession due to arrears, with the borrower often losing their home due to the lenders negligence if in fact no arrears actually existed and the foreclosure proceedings are due to inaccuracy calculated interest. If the following circumstances apply, mortgage repossession solicitors may be entitled to make a claim on your behalf :-

  • do you have a substantial mortgage that is either ongoing or was redeemed or paid off in the last two years?
  • are you in arrears or were you in arrears when the mortgage was paid off?
  • do you believe that excessive charges have, at some point along the way been added to your account?
  • were you charged a fee, added to your mortgage account for the brokers charges?
  • was you mortgage 'interest only'?

Our mortgage repossession solicitors are able to deal with the defence of foreclosure proceedings and may be able to assist in refinancing your mortgage through another lender on less onerous terms. There are stringent requirements that apply to mortgage lenders who wish to take action for foreclosure of a mortgage. We are able to advise on whether or not those regulations have been followed and in addition we will calculate the exact financial position to establish whether or not there has been overcharging or if there was a mis-selling situation at the inception of the mortgage. Even if you have adverse credit we may, through our experienced brokers, be able to refinance and prevent repossession.

Our financial services solicitors deal with compensation claims for overcharging on property loans by lenders and mortgage mis-selling. We operate the no win no fee scheme and you do not have to fund or finance your legal action. Claims are totally risk free and if the action is lost you pay nothing. It's to every ones advantage that you win your case and if you instruct one of our mortgage repossession solicitors to represent you, that lawyer will provide committed and vigorous legal representation on your behalf. No stone will be left unturned in our quest to win compensation on your behalf.

HELPLINE 0844 844 9437


Mortgage Mis-Selling Compensation Claim


The starting point to claim compensation for mortgage mis-selling is to send a complaint letter or a formal letter of claim to the firm that made the sale of the loan. The letter should contain all of the information necessary to identify you, the property and your mortgage. It should also outline why you think you were mis-sold your policy. The letter should contain as much of the following information as possible :-

  • name and address of the company who employed the salesman or advisor
  • mortgage agreement identification number and any other references
  • name and address of the lender company - bank, building society etc
  • date of the mortgage agreement
  • amount of the mortgage
  • address on which the loan is secured
  • facts that support the allegation that the mortgage was mis-sold

Advisor Errors - Red Flags

There are many reasons for alleging that a mortgage has been mis-sold including :-

  • failure to give adequate advice upon which an informed decision could be made
  • did not offer a financial product that was suitable for that particular borrower
  • advisor did not discuss other methods of finance, other companies or other products.
  • adviser did not carry out a fact find to establish needs or requirements
  • failed to follow the Financial Services Authority guidelines
  • inadequate explanation of fees and charges including the brokers commission
  • failed to consider the effect of retirement on meeting the payments.
  • new mortgage rather than extend existing mortgage - illicit practice known as 'churning'
  • failure to advise full implication of an 'interest only' mortgage

Common Traits of Mis-Selling

There are a number of common features with most mis-selling of mortgages. If any of the circumstances below apply to you there is a strong possibility that you were mis-sold your mortgage. If you recognise any of these as applying to you please call us :-

  • mortgage on an interest only basis
  • encouraged to self-certify your income
  • offered only one lender
  • offered only one financial product
  • if you will be charged fees for being in arrears
  • purchase using "Right to Buy"
  • mortgage continuing after retirement
  • re-mortgage in order to pay off debt
  • new mortgage rather than top up
  • interest only mortgage
  • life assurance, mortgage payment protection or other insurance agreed at the same time

No Win No Fee Claims

Our lawyers, actuaries, financial advisers and insurance experts work together as a specialist team to settle mortgage mis-selling claims against life companies, banks, building societies, independent financial advisers and insurance brokers. Our professionals only deal with claims on a risk free no win no fee basis and if the claim is unsuccessful for any reason they will make no charge whatsoever. You will not be asked to fund or finance your application in any respect and you will not have to buy insurance or take out any loans. Our clients never pay any charges unless the claim is settled successfully. If you would like to speak to a specialist solicitor just complete the contact form or call the helpline or email our offices and one of our experts will discuss your potential mortgage mis-selling claim without any further obligation.

Main Categories of Mis-Sold Mortgages

There are four main grounds upon which a claim for mortgage mis-selling can be based. It must also be proved that the person who sold the policy was in breach of the regulations at that time and effectively failed to give the customer sufficient information on which the client could base the decision to enter into the loan agreement. The four main categories of a mis-sold mortgage are as follows :-

  • Mortgage Suitability :-

      A financial adviser involved in the sale of the mortgage should have ensured that the loan was suitable for your needs and that you fully understood all of the terms and conditions. Your advisor should have discussed any other available methods of borrowing or financing the purchase of your property. If you advisor failed in any of these respects then you may have a been mis-sold your mortgage.

  • Mortgage Churning :-

      This really is the most unpleasant tactic in the realms of mortgage mis-selling employed by some financial advisors whereby they advised clients to pay off an old mortgage and take out an entirely new mortgage. The only person to gain from this would be the advisor who would receive an enhanced commission payment when compared with the smaller commission obtained on an original mortgage top up. The client on the other hand will have suffered a substantial loss due to the effective financial penalty for cashing a mortgage in early. This practice is a manipulation of the client's assets in favour of the financial advisor and is against The Financial Services Authority rules.

  • Regulatory Failure :-

      Financial advisers are required to abide by the Financial Services Authority rules and failure to explain fees, charges and values or failure to complete a fact-find may mean that you have a claim. For dealings after 1 January 1995 you should have been given a Key Features document detailing fees and charges.

  • Retirement Difficulties :-

      Mortgages that continue into retirement cause particular difficulties as the borrower has to continue to pay even on a reduced retirement income. The financial advisor should have ensured that you would have sufficient funds to pay the mortgage interest and the insurance premiums after you had retired. If this subject was not broached then you have a potential claim. Interest only mortgages are causing particular concern in this category.


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